Auromine MPOS Jewelry Software

Try before you buy: every Auromine MPOS product includes a 21-day free trial with full functionality and no payment details required — so you can fully evaluate the software on your own devices before spending anything. Our refund policy below covers the rare cases where something still goes wrong after purchase.

1. 14-day money-back guarantee

If you purchase a license and, within 14 days of payment:

your license key fails to activate and our support cannot resolve it within 3 business days, or
the software has a verified defect that prevents core billing functionality on a supported device/browser, unresolved by support,

we will refund your payment in full, to the original payment method.

2. Change of mind

Because the free trial provides complete evaluation before purchase, change-of-mind refunds after activation are normally not provided. However, if you purchased and have not activated your license key, you may request a full refund within 14 days of payment, no questions asked.

3. Renewals

Renewal payments may be refunded in full if requested within 14 days of the renewal payment and before the renewed term has been substantially used. We also send reminders before expiry so renewals are never a surprise.

Purchases made through Google Play: if you subscribed via the Google Play version of our app, refunds for that purchase are additionally governed by Google Play's refund policies and are processed through Google. This policy applies unchanged to purchases made directly with us.

4. What is not refundable

Licenses beyond 14 days from payment.
Issues caused by unsupported devices/browsers, device failure, deletion of local data without a backup, or violations of the Terms of Service (e.g. key sharing across businesses).
Third-party costs (e.g. your printer hardware or internet).

5. How to request a refund

Contact us within the refund window: WhatsApp +91 95667 22972 or email support@auromine.com, with your registered shop name and payment reference.
Give our support team a reasonable opportunity to fix the problem (up to 3 business days for activation issues).
Approved refunds are processed via Razorpay and typically reach you in 5–7 business days.

6. Fair use

We reserve the right to decline refunds where we find abuse (e.g. repeated purchase-refund cycles, or continued use of the software after a refund). On refund, the associated license key is deactivated; your business data remains on your device and exportable.

7. Contact

Auromine Retail POS Pvt Ltd, Chennai, India · support@auromine.com · Phone +91-44-42836406 · +91 90255 33122 / +91 87781 71269 · WhatsApp +91 95667 22972