1. Who we are
Auromine Retail POS Pvt Ltd ("Auromine", "we") of Chennai, India, is the data fiduciary/controller for account information relating to Auromine MPOS software (web app at jewelapp.auromine.com, and Android/iOS/Windows applications).
2. What we collect, and why
| Data | When | Purpose |
|---|---|---|
| Name, shop/company name, business type | Registration | Creating and administering your account and license |
| Email, phone/WhatsApp number | Registration | Delivering your license key, receipts, renewal reminders, support |
| City, state, country | Registration | Showing correct local pricing, currency, and tax treatment; regional support |
| Tax ID (GSTIN/TRN/VAT no.) — optional | Purchase | Issuing a purchase invoice for your accounts |
| Payment confirmation (amount, reference, plan) | Purchase | Issuing and renewing your license. We never see or store card/UPI details — payments are handled by Razorpay |
| License activations (license key, a device identifier, activation dates) | Activation | Enforcing the device limit of your license and preventing misuse |
| App-open signal (device identifier, platform, app version, approximate city/region/country from the internet connection, device type and browser, and the ad or link that first brought the device — no business data) | Each launch | Service reliability, usage counts, and knowing which of our ads and regions reach jewellers |
| Sign-up details you type, or share through Truecaller, Google or your phone's number picker, but do not submit (shop name, your name, mobile, email) | The free-trial / registration form - only after you choose to share them | Contacting you once about finishing your sign-up. Ask us at support@auromine.com and we delete it. |
3. What we do NOT collect
- Your business data: bills, invoices, inventory, customer lists, and prices you enter into the Software are stored in your device's local storage. They are not transmitted to or stored on Auromine servers.
- We do not use advertising trackers or sell or rent personal information to anyone.
- Backups you create are saved where you choose - on your device or in your own Google Drive; they are not uploaded to us.
- Multi-counter sync (paid plans only, when you switch it on): to share bills between your counters, the records you sync pass through and are kept on Auromine's secure server for your shop alone. No other shop and no Auromine staff use them. If you never use sync, nothing leaves your device.
4. Legal basis & consent
We process your account information to perform our contract with you (providing the Software and license) and, with your consent, to send you product updates and offers. You can withdraw marketing consent at any time by replying "STOP" on WhatsApp or using the unsubscribe link in emails — service messages (license keys, renewal notices, receipts) will still be sent as they are part of the service. We honour applicable data-protection laws including India's DPDP Act and, for customers in relevant regions, the GDPR/UK GDPR.
5. Who we share data with (processors)
- Cloudflare — hosts our website, registration database, and license service.
- Resend — sends our transactional emails (welcome, license key, renewal).
- Razorpay — processes our payments (India and international). Your card/UPI details are entered on and handled by Razorpay under its own privacy policy; we never see or store them.
- WhatsApp/Meta — if you contact us or receive messages from us on WhatsApp.
- Google (Sign in with Google / One Tap) — optional: if you choose your Google account during registration, Google shares your name and email address with us to pre-fill the form, under Google's privacy policy. We use it only to create your account; you can always type your details instead.
- Truecaller — optional, India: if you tap "Verify with Truecaller" during registration, Truecaller confirms your name and mobile number to us to pre-fill the form, under Truecaller's privacy policy. We use it only to create your account; you can always type your details instead.
These providers process data only to deliver their service to us. We may also disclose information where required by law.
6. International transfers
Our service providers may process data in data centres outside your country (including India, the EU, and the US). We choose reputable providers with recognised safeguards for such transfers.
7. Retention
We keep account and license records while your account is active and for as long as needed afterwards for legal, tax, and audit purposes (typically up to 8 years for financial records under Indian law). You may request deletion of your account data earlier; we will honour it except where retention is legally required.
8. Your rights
You may request access to, correction of, or deletion of your personal information, object to marketing, and (where applicable law provides) request portability or lodge a complaint with your data-protection authority. Contact us at support@auromine.com — we respond within 30 days.
9. Security
Account data is stored with access controls and encryption in transit (HTTPS everywhere). License keys are cryptographically signed. Because your business data lives on your device, you should protect the device itself (screen lock, device encryption) and keep regular backups.
10. Children
The Software is a business tool intended for users aged 18 and over.
11. Changes
We will notify registered users of material changes to this policy by email or WhatsApp. The latest version is always at jewelapp.auromine.com/privacy.html.
12. Contact
Data queries / grievance officer: Auromine Retail POS Pvt Ltd, Chennai, India · support@auromine.com · Phone +91-44-42836406 · +91 90255 33122 / +91 87781 71269 · WhatsApp +91 95667 22972